Patient communication
that never drops a thread
Appointment scheduling, pre-visit intake, insurance verification, and follow-up reminders — all on WhatsApp and email. AI handles the admin. Humans handle the care.
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What Reply Flow automates for clinics
Appointment scheduling
Check availability via connector, confirm bookings, and send calendar invites — all without a human in the loop until confirmation.
Insurance verification
Answer policy questions directly from your knowledge base with policy docs attached. Escalate complex denials to your billing team.
Prescription refill
Route refill requests to the pharmacy and handoff chain to pharmacist, complete with medication history and dosage verification.
Post-visit follow-up
Send scheduled messages with care instructions, medication reminders, and wound care guidance — on the patient's timeline.
Organized like your front desk
An Intake Agent reads every message and sends it to the right Supervisor Agent. Each Supervisor Agent holds its own Specialist Agents for the specific requests that come up — and anything clinical is routed straight to your care team.
Supervisor Agents
New Patients
First-time intake, registration, and what your clinic treats.
Appointments
Shown belowScheduling, rescheduling, reminders, and pre-visit prep.
Billing & Insurance
Coverage, policy limits, balances, and payment questions.
Prescriptions
Refill requests routed to the pharmacy, with status updates.
Specialist Agents inside “Appointments”
When a patient messages, the Appointments Supervisor Agent picks the specialist for the exact request — each with its own instructions, knowledge base, and handoff rules.
Schedule
Checks availability via your connector, books, and sends a calendar invite.
Reschedule / Cancel
Moves or cancels a visit and offers the next open slots.
Reminders
Scheduled reminders before the visit, with easy confirm or change.
Pre-visit Forms
Sends intake and consent forms and collects them ahead of time.
Telehealth
Shares the video link and connection steps for virtual visits.
Every Supervisor Agent works the same way
New Patients, Billing & Insurance, and Prescriptions each hold their own Specialist Agents — built exactly like the Appointments ones above. Medical advice, symptoms, and clinical decisions are never answered by AI: those are routed straight to your care team with full context (see below).
Healthcare data protected by default
Every safeguard you need to handle sensitive patient information. Encrypted in transit and at rest. Audit trails for every message. Compliance monitoring built in.
Data encryption
End-to-end encryption for all patient messages and records.
Per-company isolation
Strict data silos — your patient records never touch another clinic's systems.
Role-based access control
Admins, clinicians, billing, and front desk each see only what they need.
Compliance monitoring
Real-time audit logs for every message sent and data access.
24-hour messaging window
WhatsApp's healthcare messaging window is automatically enforced — alerts when about to expire.
HIPAA ready
Designed with healthcare compliance in mind. BAA support available.
The AI knows its limits
Medical advice, clinical decisions, and diagnoses are always routed to qualified staff. When a patient asks something sensitive, the message lands directly in your care team's inbox with full context and AI analysis to speed their response.
- Set 'Do not respond' for medical scenarios
- Escalations include full conversation history
- AI provides relevant patient context on escalation
- Your care team sees the reason for escalation
- Follow-up chains ensure closures
"I've had a sharp pain in my left arm since yesterday. Should I be worried?"
Medical advice request — escalated
Patient reported chest/arm pain over 24h. Assign to on-call physician immediately.
Routed to Dr. Sarah Chen (Cardiologist)
Context: Regular patient, last visit 6 months ago (routine physical)
Your clinic's systems, connected
Link your EHR, appointment system, insurance provider, and knowledge base. AI agents access live data to answer patient questions and check availability — no manual data entry, no stale information.
EHR systems
Epic, Cerner, Athena, Nextgen
Scheduling
Check availability, confirm, send calendar invites
Insurance
Verify coverage and policy limits
Pharmacy
Route refill requests and check status
Knowledge base
Policy docs, care instructions, FAQs
CRM
Patient history, allergies, medications
Need a connector we don't have yet?
REST API availableEverything for patient communication
Appointment scheduling
that actually works.
Connect your calendar and EHR. Turn on the AI agent. Let your clinic handle what it does best — care.
Ready to build
your first agent?
7-day free trial. Connect your channels, write your first scenarios, and have your agent answering customers within the hour.