Credits are spent only when the AI does work for you. An AI reply to a
customer uses about one credit.
Lighter AI actions use a fraction of a credit:
Classifying a conversation
Reading and updating memory
Running an automation step
Voice transcription, billed per minute of audio
These never use credits:
Inbound messages from customers
Drafts your agent queues but your team discards
Replies written and sent by your team members
Internal notes, tags, or assignment changes
If your team reviews and sends AI-drafted replies, those do use
credits — the AI generated the content.
Overages
Balance & credits
When you use up your plan's included AI credits, overage is drawn
from a prepaid balance — your account keeps working without interruption.
Manual top-up
Add credit any time from billing settings. Minimum $5. Credit never expires.
Auto top-up
Set a balance threshold and a refill amount. When your balance dips below the threshold, we charge your card automatically for the refill amount.
Coupon codes
Promotional credit applies before charging your card and appears as a balance reduction on your billing page.
Pricing FAQ
Common billing
questions.
Something else on your mind? Email [email protected]
— a real person replies quickly.
What uses AI credits?
Credits are spent only when the AI does work for you. An AI reply to a customer uses about one credit. Lighter AI actions — classifying a conversation, updating memory, running an automation step — each use a fraction of a credit. Voice transcription uses credits per minute of audio. Inbound messages, drafts you discard, and replies your team members write themselves never use credits.
What happens when I exceed my plan limits?
Your account keeps working. Additional usage is billed at the overage rate for your plan — $0.05 per credit on Starter, $0.04 on Pro, $0.03 on Scale. You can top up a prepaid balance manually (minimum $5) or enable auto top-up to refill automatically when your balance dips below a threshold you set.
Can I change plans anytime?
Yes. Upgrade or downgrade at any time from billing settings. Upgrades take effect immediately and are prorated for the rest of the billing period. Downgrades take effect at the next renewal date.
What happens after the trial?
Your 7-day free trial gives you one account, one agent, and a starter allotment of AI credits to try things out. You pick a plan and enter payment details when you start the trial, but you're not charged until the 7 days are up — cancel any time before then and you won't pay anything. If you cancel, your workspace moves to a read-only state; nothing is deleted.
Do you offer annual billing or discounts?
Not currently. All plans are billed monthly. We may add annual billing in the future — if that matters to you, let us know at [email protected].
What payment methods do you accept?
All major credit and debit cards via Stripe — Visa, Mastercard, American Express, Discover. We do not currently accept bank transfers, PayPal, or crypto.
Can I cancel anytime?
Yes. No annual contracts, no cancellation fees. Cancel from billing settings in one click. Your subscription stays active until the end of the current billing period, then stops. Your data is available for export at any time — we will not delete it the moment you cancel.
Get started today
7 days free. Pay when you're ready.
Start your trial on any plan. Full access to agents, scenarios,
and connectors within the trial limits. Upgrade when you're ready.