Professional Services

Client communication,
handled
professionally

AI agents that intake new clients, answer service questions from your knowledge base, schedule consultations, and manage referrals — keeping sensitive matters routed to a partner while speeding up routine inquiries.

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JK
James K. whatsapp · 2:14 PM

"I need help with an employment contract. What's your process?"

Luna · drafted reply

"Hi James! We specialize in employment law. Here's our process: initial consult ($150), contract review (2-3 days), and revisions as needed. Ready to schedule?"

Industry Solutions

Workflows built
for your practice

New Client Intake

Collect client information, check conflicts of interest automatically, verify contact details, and schedule initial consultations — all before your team's first email.

  • Gathers: name, company, matter, timeline
  • Cross-references against closed matters
  • Books consultation in your calendar

Service Inquiry

Answer common questions about services, pricing, timelines, and processes using your knowledge base — without a human jumping in.

  • "What do you charge for a will?"
  • "How long does probate typically take?"
  • "Do you handle LLC formation?"

Document Request & Routing

Route specialized requests (e.g., "I need a retainer agreement reviewed") to the right partner with full context captured.

  • Identify document type and complexity
  • Route to your tax team, corporate practice, etc.
  • Keep client informed of progress

Referral Management

Track referral sources, follow up with referring parties, and close the feedback loop to strengthen your referral network.

  • Tag incoming leads by source
  • Auto-notify referrers of case status
  • Generate referral ROI reports
Multi-agent routing

Organized like
your practice

An Intake Agent reads every message and sends it to the right Supervisor Agent. Each Supervisor Agent holds its own Specialist Agents for the specific requests that come up — with sensitive matters routed straight to a partner.

Supervisor Agents

New Clients

Intake, conflict checks, and booking the first consultation.

Service Questions

Pricing, timelines, and process — answered from your knowledge base.

Documents

Shown below

Document requests, review, and routing to the right partner.

Referrals

Source tagging, referrer follow-ups, and status updates.

Specialist Agents inside “Documents”

When a client messages, the Documents Supervisor Agent picks the specialist for the exact request — each with its own instructions, knowledge base, and handoff rules.

Contract Review

Identifies the document type and complexity, captures context.

Corporate Filings

LLC formation, incorporations, and entity paperwork.

Tax Documents

Routes tax matters to your tax practice with full context.

Estate & Wills

Wills, probate timelines, and the documents each step needs.

Status Updates

Keeps clients informed on where their document stands.

Every Supervisor Agent works the same way

New Clients, Service Questions, and Referrals each hold their own Specialist Agents — built exactly like the Documents ones above. The Intake Agent routes every message to the right one, and any specialist hands off to a partner the moment a matter needs legal judgment — specific advice, confidential case details, and fee negotiations always stay with people.

Confidentiality First

Sensitive topics
stay with
humans

Do Not Respond Rules

Flag sensitive topics so your agent routes them immediately to a partner:

  • Specific legal advice — "Can I sue my employer?" routes to attorney
  • Confidential case details — existing client updates route to their assigned counsel
  • Financial figures — tax planning, fee negotiations route to partners

Data Security

  • End-to-end encryption for all conversations
  • Company-isolated data — zero cross-tenant leakage
  • HIPAA-ready (BAA available on request)
Handoff to your team

Keep partners
in the loop,
keep clients informed

1

AI identifies need for a partner

Client asks about patent strategy. Agent checks KB, sees this requires a partner's review.

2

Assigns to partner + captures context

Routes to your IP counsel with full conversation transcript and client profile. Notifies them via Slack/email.

3

Follow-up nudges

If no response after 2 hours, escalate to partner lead. If 24 hours pass, auto-notify client of delay.

4

Client stays informed

The partner sends their reply via Reply Flow. Client gets immediate notification. Conversation stays in one thread.

Faster response

Clients see "Your matter assigned to Jane" in real-time.

No context loss

Partners read the conversation from the start, not a forwarded email thread.

Accountability

Escalation rules ensure nothing falls through cracks.

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client intake?

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