Guest communication that feels personal at scale
Hotels, resorts, vacation rentals, and tour operators handle hundreds of conversations daily. Reply Flow's AI agents handle booking inquiries with real-time availability checks, send personalized check-in details, answer destination questions 24/7, and follow up after guests leave — all on WhatsApp and email, with your team in the loop for complex requests.
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Every guest conversation, handled intelligently
Booking inquiries
Agent checks live availability via your PMS, quotes rates, explains cancellation policies, and confirms reservations — all in the guest's language.
Pre-arrival setup
Send check-in times, WiFi details, parking instructions, and local recommendations automatically when a booking is confirmed. One less email chain.
During-stay support
Guests request late checkout, room service recommendations, activity bookings, or local directions 24/7. Agent replies instantly; front desk only jumps in if needed.
Post-stay engagement
Scheduled thank-you message 2 days after checkout. Request a review, suggest return dates, offer loyalty discounts for next visit.
Your agent remembers every guest
Store preferences in your knowledge base. When guests message again months or years later, the agent references their history — making every return feel like a warm welcome, not a fresh start.
"Welcome back! We'll make sure you get that ocean view again. We also heard you loved the mountain hike last time — interested in the new trail that opened?"
Guest memory examples
- Ocean view prefers rooms facing the water
- Vegan dietary restriction for restaurant recommendations
- Anniversary trip offer special touches on return visit
- Loves hiking suggest local trails and guide bookings
- Frequent business traveler offer flexible work-space setup
Organized like your front desk
An Intake Agent reads every message and sends it to the right Supervisor Agent. Each Supervisor Agent holds its own Specialist Agents for the specific requests guests make.
Supervisor Agents
Bookings
Availability, rates, cancellation policies, and confirmations.
Pre-Arrival
Check-in times, WiFi, parking, and local recommendations.
During Stay
Shown belowIn-house guests — requests, recommendations, and directions.
Post-Stay
Thank-yous, reviews, loyalty offers, and return dates.
Specialist Agents inside “During Stay”
When a guest messages mid-stay, the During Stay Supervisor Agent picks the specialist for the exact request — each with its own instructions, knowledge base, and handoff rules.
Late Checkout
Checks availability and confirms an extended departure.
Room Service
Menu questions and requests, passed to the kitchen or floor.
Activities
Tours, excursions, and on-site bookings, with availability.
Directions & Local
Getting around, nearby spots, and tailored recommendations.
Housekeeping
Towels, amenities, and room requests routed to the team.
Every Supervisor Agent works the same way
Bookings, Pre-Arrival, and Post-Stay each hold their own Specialist Agents — built exactly like the During Stay ones above. The Intake Agent routes every message to the right one, and any specialist hands off to your front desk the moment a person should step in.
One agent, every language
International travelers write in Spanish, French, German, Mandarin, or any other language. The agent detects the language automatically and replies in the same tongue. No need to hire multilingual staff or route to language-specific queues.
Your team reads and replies in English (or your preferred language) — Reply Flow translates automatically on both sides.
Conversation in French
Guest:
"Bonjour! Je voudrais réserver une chambre avec vue sur l'océan pour 3 nuits."
AI Agent (auto-reply in French):
"Bonjour! Bien sûr, nous avons des chambres avec vue sur l'océan disponibles. Voici les tarifs pour votre séjour..."
Replied in <5 seconds · No human needed · Fully native
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