Answer every service call — even at 2am
Handle emergency requests, quote inquiries, schedule appointments, and dispatch technicians. All on WhatsApp and email — no more missed calls, no more forgotten details.
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Four workflows that drive your business
Emergency Requests
Triage urgency and dispatch the nearest available technician. AI asks clarifying questions (location, service type, urgency), routes high-priority jobs instantly.
Handoff with recipient filter routes to technician by area/specialty/availability. Dynamic tokens like {contact.city} match territory.
Quote Requests
Collect details automatically — service type, property size, photos, budget. Route to the right estimator without back-and-forth.
Customers send photos of the problem. Agent receives images, forwards to estimator with context for faster, more accurate quotes.
Appointment Scheduling
Check real-time availability, confirm slots, send reminders. No phone tag, no double-bookings.
AI integrates with your scheduling system to offer open times, book the slot, and send SMS/WhatsApp reminders before the appointment.
After-Hours Requests
Acknowledge urgent requests at 2am. Set expectations, offer emergency contact, schedule callback.
Customers get an immediate response. AI triages and notifies on-call tech. Emergency contact is offered for genuinely urgent jobs.
Organized like your service desk
An Intake Agent reads every message and sends it to the right Supervisor Agent. Each Supervisor Agent holds its own Specialist Agents for the specific requests that come up.
Supervisor Agents
Emergencies
Shown belowUrgent jobs — triaged, dispatched, and escalated fast.
Quotes
Service type, photos, and budget — routed to the right estimator.
Scheduling
Real-time availability, bookings, reminders, and reschedules.
Existing Jobs
Status updates, follow-ups, and questions on work in progress.
Specialist Agents inside “Emergencies”
When an urgent request comes in, the Emergencies Supervisor Agent picks the specialist for the exact problem — each with its own instructions, knowledge base, and handoff rules.
Urgency Triage
Asks location, service type, and severity to rank the job.
Dispatch
Routes to the nearest available tech by area and specialty.
Photo Intake
Receives photos of the problem and forwards them with context.
After-Hours
Acknowledges at 2am, sets expectations, notifies on-call tech.
Callback Scheduling
Books a callback when a job can wait until business hours.
Every Supervisor Agent works the same way
Quotes, Scheduling, and Existing Jobs each hold their own Specialist Agents — built exactly like the Emergencies ones above. The Intake Agent routes every message to the right one, and any specialist hands off to a teammate the moment a person should step in.
Handoff to the right technician
Dynamic routing rules match service requests to your team. Route by location, specialty, availability — all automatic.
Filter by territory
{contact.city} matches technicians in that area
Filter by specialty
{service_type} = plumbing, HVAC, landscaping, etc.
Filter by availability
Only route to techs currently available; skip those on other jobs
Example Routing Rule
Route to: "Plumbing Team — Austin" with message: "New service request from {contact.name}"
WhatsApp is your field communication hub
Customers send photos and voice notes. Technicians respond directly. Agent preserves context and context for the office.
WhatsApp-First for Field Techs
Technicians live on WhatsApp. They send job photos, status updates, and completion confirmations directly from the field. Agent stitches context for the office.
Customer Photos & Voice Notes
Customers describe the problem in voice or send a photo. Agent forwards both to the technician with original customer context preserved.
Routing by Territory & Specialty
Handoff rules match technician to job: {contact.city} filters to local teams, {service_type} matches plumber vs HVAC vs landscaper.
Live Scheduling Integration
Agent checks real-time availability from your booking system, offers slots, blocks the calendar, sends confirmations and reminders.
Multi-Channel Awareness
Customer calls WhatsApp, checks email, calls phone. Agent tracks conversation across all channels and routes context correctly.
Photo & Voice Support
- ✓ Customers upload photos of the problem directly in chat
- ✓ Voice notes for detailed descriptions — no typing required
- ✓ Agent forwards photos + voice + context to the assigned technician
- ✓ Technician responds with completion photo or status update
Example: Customer messages "My kitchen sink is leaking" with a photo. Agent acknowledges, extracts the photo and severity, routes to nearest plumber with original customer message. Plumber arrives prepared.
Built on Reply Flow's core
Leverage the same powerful tools that power customer support, sales, and operations across industries.
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