Your restaurant's
AI host — on WhatsApp
Take reservations, answer menu questions, handle catering inquiries, and manage delivery orders 24/7. Most customers reach out via WhatsApp — Reply Flow's AI agent speaks their language.
Every customer conversation,
handled intelligently.
Table Reservations
Check availability via connector, confirm booking
"What time can you seat 4 people on Friday?" The agent checks your system, confirms availability, and holds the table. Customer gets an instant confirmation with their reservation details. No back-and-forth, no missed bookings.
Menu & Allergen Questions
Answer from knowledge base with full menu uploaded
"Is your pasta gluten-free?" "What's in the special sauce?" The agent pulls from your uploaded menu, dietary info, and recipe details. Builds customer confidence, reduces liability concerns, and deflects routine calls to your team.
Catering Inquiries
Qualify lead, hand off to manager with follow-up chain
"Can you cater an event for 80 people?" The agent qualifies the lead, captures event date/budget/dietary needs, and hands off to your catering manager with full context. Manager doesn't start from scratch — customer feels attended to, not passed around.
After-Hours & Delivery
Acknowledge, share hours, take reservation for tomorrow
Customer texts at 11 PM. Agent acknowledges, shares opening time, and offers to hold a table for tomorrow. For delivery orders, the agent takes details and routes them to your order system. No missed sales, no manual data entry.
Meet customers
where they already
are.
Your customers are already on WhatsApp. No app downloads. No new habit to build. They message you the same way they message friends.
- ✓ QR scan setup: Print a WhatsApp QR code on your menu, napkins, or door. Customers scan and start chatting instantly.
- ✓ Voice notes: Customers record quick voice messages instead of typing. Perfect for busy diners placing orders or asking questions on the go.
- ✓ Image sharing: Share menu photos, dish specials, or event setup directly. No separate email chain or link hunting.
Reach growing audience
WhatsApp Business API works globally — customers in 180+ countries, no extra fees for international chats.
Conversation context
Thread history is automatic. Agent and staff see the full conversation — no "start over" moments for the customer.
Trusted channel
WhatsApp end-to-end encryption builds trust. Customers feel safe sharing dietary needs, event details, and payment info.
No spam risk
WhatsApp's business model isn't ad-driven. Customers expect your messages. No battle for inbox placement.
Organized like
your restaurant.
An Intake Agent reads every message and sends it to the right Supervisor Agent. Each Supervisor Agent holds its own Specialist Agents for the specific requests guests make.
Supervisor Agents
Reservations
Shown belowAvailability, bookings, changes, and special requests.
Menu & Allergens
Dishes, ingredients, and dietary info from your menu.
Catering & Events
Qualifies the lead and hands off to your catering manager.
Orders & Delivery
Takeout and delivery details routed to your order system.
Specialist Agents inside “Reservations”
When a guest messages, the Reservations Supervisor Agent picks the specialist for the exact request — each with its own instructions, knowledge base, and handoff rules.
Book a Table
Checks availability, confirms the time, and holds the table.
Change / Cancel
Adjusts the party size or time and frees the table on cancel.
Large Parties
Captures group details and routes to a manager when needed.
Special Requests
Window seats, high chairs, and occasion notes on the booking.
After-Hours
Acknowledges late messages and holds a table for tomorrow.
Every Supervisor Agent works the same way
Menu & Allergens, Catering & Events, and Orders & Delivery each hold their own Specialist Agents — built exactly like the Reservations ones above. The Intake Agent routes every message to the right one, and any specialist hands off to your team the moment a person should step in.
The agent learns
and remembers.
Preferences
"Remember: allergic to nuts." On the next visit, the agent proactively mentions nut-free options and flags allergens in specials.
Seating
Regular Friday dinner customer? Agent notes "prefers window table" and offers it without being asked. Feels personal, not intrusive.
Party Size
"Always books for 4 on weekends, 2 on weeknights." Agent tailors availability suggestions and menu recommendations accordingly.
Privacy by design: All customer data is scoped to your company and encrypted at rest. Reply Flow never shares customer information between tenants. You own the memory — the agent just makes it useful.
Train your AI host
in minutes.
Upload your menu. Set your hours. Choose your workflows. The agent handles the rest.
7-day free trial · Cancel anytime · Set up in 10 minutes
Ready to build
your first agent?
7-day free trial. Connect your channels, write your first scenarios, and have your agent answering customers within the hour.